terms of service

Effective Date: October 27, 2025

Welcome to BlueRoo Vape & Smoke Shop (“Company,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your use of our website, online store, and any related services, including in-store pickup, shipping, and local delivery (collectively, the “Services”). By accessing our website or purchasing from us, you agree to be bound by these Terms.

If you do not agree with these Terms, please discontinue use of our website and Services.

1. Age Requirement (21+ Only)

By using our website or purchasing from us, you confirm that you are at least 21 years of age and legally permitted to purchase tobacco, vape, and nicotine-related products in your jurisdiction.

We reserve the right to verify age and cancel orders if age cannot be confirmed.

2. Information We Collect

We may collect the following categories of information:

3. product disclaimer

Nicotine is an addictive chemical. By purchasing from us, you acknowledge that:

Use of vape and smoke products carries health risks
You assume full responsibility for proper handling, usage, and storage
We are not liable for misuse, improper installation, or health outcomes related to product use

Consult a physician if you have health concerns related to nicotine or smoke/vape products.

4. orders, payments & account information

We reserve the right to:

Refuse or cancel any order at our discretion
Limit or restrict purchases, including quantity limits
Require verification for fraud prevention or age compliance

You agree to provide accurate, complete, and current billing, shipping, and account information.

All payments are processed securely through third-party payment processors. We do not store full credit card numbers on our servers.

5. Returns, Refunds & Exchanges

All sales are subject to our Privacy Policy, which specifies conditions such as:

Eligible return timeframes
Requirements for unused or unopened products
Non-returnable items for health and safety reasons

You acknowledge that vape and smoke products are not returnable once opened.

6. prohibited uses

You agree not to:

Use our site for fraudulent or unlawful purposes
Attempt to bypass age verification or security measures
Copy, scrape, resell, or misuse any site content
Interfere with site functionality or servers

We may suspend or terminate access if prohibited behavior is detected.

7. Third-Party Services

Our website may use or link to third-party tools and platforms such as:

Payment processors
Analytics and pixels (e.g., Google)
Shipping or delivery partners

We are not responsible for third-party practices, policies, or errors.

8. intellectual property

All trademarks, logos, text, graphics, images, and website content are property of BlueRoo Vape & Smoke Shop and may not be copied, reproduced, or distributed without written permission.

9. limitation of liability

To the fullest extent permitted by law, BlueRoo Vape & Smoke Shop is not liable for:

Injury, loss, or damage resulting from use or misuse of our products
Health risks associated with nicotine or smoke/vape usage
Service interruptions, delivery delays, or website errors
Any indirect, incidental, or consequential damages

Your sole remedy for dissatisfaction is to stop using our Services.

10. Indemnification

You agree to indemnify and hold harmless BlueRoo Vape & Smoke Shop, its owners, employees, and partners from any claims, damages, losses, or liabilities arising out of your use of our products or Services.

11. Changes to Terms

We may update these Terms at any time. Updates will be posted with a new “Effective Date.” Continued use of our website indicates acceptance of the updated Terms.

12. Governing Law

These Terms are governed by the laws of the State of Tennessee, without regard to conflict of law principles. Any disputes shall be resolved in Tennessee courts.

13. contact information

For questions regarding these Terms, contact us.

BlueRoo Vape & Smoke Shop is your trusted smoke shop in Knoxville for vapes, kratom, cigars, wraps, hookahs, glass, and nicotine pouches — with same-day delivery and friendly service you can count on.